SUMMARY

Information Technology Technician and Consultant offering 15 years of computer experience specializing in business desktops, laptops and peripherals. Solid IT background with extensive knowledge of Microsoft, Compaq, Dell, Okidata and Hewlett Packard computers, peripherals and software. Increased asset/purchasing profits and operating efficiency through maintenance and cost-effective programs. WEB page designer with 7 years experience using Macromedia Dreamweaver and Xara WebStyle. Audio/Visual experience using Powerpoint and other software for small to large groups on laptop and desktop LCD projectors and audio systems.

AREAS OF EXPERTISE

Assisted Network Team in installation and configuration of Symantec Ghost and Novell Zenworks to create images of desktop and laptop computers for improved implementation.
Researched articles for the successful implementation of PCDOCs, Trend Micro NeatSuite and Symantec AntiVirus.
Installed local area networks for law offices, telephone companies and other small to medium business firms, school systems and city governments.
Built, maintained, and repaired computer systems and printers to improve speed, reliability, and efficiency of operation.
Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate, government and school standards for system compatibility.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
Assisted School Leaders, Principals and Teachers with audio/visual presentations at all schools in the Tuscaloosa City School System.
Developed and maintained several WEB sites for local businesses and schools.


EXPERIENCE

 

Grove Hill Memorial Hospital 2/2008 - current

Grove Hill, AL

Network Administrator

I became the network administrator of the hospital in Febuary of 2008 to handle the day to day responsibilities of repair, networking, printing and application training and corrections for 65 end users in 3 locations.  It has proven to be a rewarding and enjoyable choice I look forward to continuing.

 

Lyle Osborne Computer Repair 11/2006 – current
Grove Hill, AL
Computer and Network Repair
I started my own company in Grove Hill, AL to serve the Clarke County community in computer, printer and network repair and installation. I am currently completing installation of hardware and software at Grove Hill Memorial Hospital. This upgrade consists of both wired and wireless clients, new printer and scanner installations, server based applications and network antivirus solutions. Our expected live implementation is scheduled for the first two weeks of August 2007.  I also have created WEB sites for local businesses, one of which is The Southwest Alabama Chamber of Commerce.

Tuscaloosa City Schools, Tuscaloosa, AL 8/2003 – 8/2006
Computer Technician
Assigned to the western cluster for technical support of all servers, desktops, laptops, printers, software and other peripherals over a LAN/WAN 3000+ users environment. Successfully tested and implemented Trend Micro NeatSuite AntiVirus Solution, Faronics DeepFreeze Security, Novell Zenworks Imaging and other software and hardware solutions to assist teachers and administrators in educating students in technology. Please see under Additional Skills for related software experience.
Certificate – Dell Corporation – Servers
Certificate – Dell Corporation – Desktops
Certificate – Dell Corporation – Laptops

Logista Solutions, Birmingham, AL 1998 - 2003
Sr. Technician
Assigned to Gulf States Paper Corporation and Phifer Wire Products, Inc. for technical support of computers, servers, printers, software and peripherals in a LAN and WAN environment. Successfully implemented and supported imaging software for installs and restore of desktops and laptops. Provided maintenance for all computers, servers, laptops, printers and peripherals. Manned Help Desk at Gulf States Paper Corp. approximately 20 hours per week using Heat Help Desk software from Frontrange for a 300+ users LAN/1000+ users WAN. Installed and maintained Hummingbird DOCS Open for 300+ users at Phifer Wire Products, Inc. Please see under Additional Skills for related software experience.
Certificate - Compaq Corporation - DeskPro EP
Certificate - Compaq Corporation - DeskPro EN
Certificate - Hewlett Packard Corporation - DesignJet SPN 220
Certificate - Compaq Corporation - DeskPro
Certificate - Hewlett Packard Corporation - LaserJet 4/5 SPN325
Certificate - IBM Corporation - Warranty and Service RXW02
Certificate - Compaq Corporation - Accredited Platform Specialist
Certificate - The Computing Technology Industry Association - A+ Technician
Certificate - Compaq Corporation - Proliant 6500
Certificate - Compaq Corporation - Proliant 7000
Certificate - Okidata (OKI of America) - Pacemark Printers
Certificate - Lexmark International - Service Training
Certificate - Hewlett Packard Corporation - LaserJet 5000 SPN 347
Certificate - Hewlett Packard Corporation - LaserJet 4000 SPN 346
Certificate - Hewlett Packard Corporation - LaserJet 5Si/MX SPN 341
Certificate - Hewlett Packard Corporation - Basic Hardware SPN 901
Certificate - Hewlett Packard Corporation - LaserJet 9000 SPN 368
Certificate - Hewlett Packard Corporation - LaserJet 4500 SPN 355
Certificate - Hewlett Packard Corporation - LaserJet 4600 SPN 374
Certificate - Hewlett Packard Corporation - LaserJet 8500 SPN 356
Certificate - Hewlett Packard Corporation - LaserJet 2100 SPN 361

Capstone Data Services, Tuscaloosa, Al 1997 - 1998
Network Technician
Responsible for installation and implementation of software, computers and peripherals in local business firms. Installed local area network for Moundville Telephone Company and Pearson and Smithart Attorney's (first installation of Document Management Server in Tuscaloosa). Please see under Additional Skills for related software experience.
Certificate - Novell, Inc. - Implementing Novell Application Launcher in a network environment.
Certificate - Novell, Inc. - Administering a Novell IntraNetware Server v4.11

City of Northport, Northport, AL 1990 - 1997
Police Communications Expert
Utilized technology in communications and information services for Police, Fire and Medical agencies to render aid. Demonstrated professionalism, honesty and integrity under extreme conditions to provide the public with the highest quality service. Please see under Additional Skills for related software experience.
Letter of Commendation - Chief Dempsey Marcum - for assistance rendered in lost child
Letter of Commendation - Asst. Chief J. W. Galloway - for assistance in capturing robbery suspects
Diploma - National Academy of Emergency Medical Dispatch
Certificate - Alabama Criminal Justice Information Center - ACJIS Computer Terminal Operation
Certificate - State of Alabama Emergency Management Agency - Hazardous Materials Training Awareness and Operations
Certificate - State of Florida - Dispatching Techniques
Letter of Commendation - Chief Dempsey Marcum - for actions taken in officer down incident
Certificate - University of Alabama Law Enforcement Academy - Communications/Dispatch Seminar
Certificate - University of Alabama Law Enforcement Academy - Cultural Awareness Seminar
Certificate - Alabama Fire College - Hazardous Materials Refresher
Certificate - City of Northport - Loyal and Diligent Service Award
Certificate - Northport Police Department - OC Gas Training
Letter of Appreciation - The Gingerich's of Medina, NY - for locating their delayed family members
Letter of Appreciation - The LeGrone's of Northport, AL - for preventing a home burglary


EDUCATION

Grove Hill Academy, Grove Hill, AL 1976
H.S., Diploma
Editor of School Newspaper "The Rebel Yell". Class Editor of School Annual "The Rebel Diary". President of Community Resource Development through the Farmers Extension Service - Clarke County Alabama.

 

Patrick Henry State Jr. College, Monroeville, AL

General Studies

Attended while employed with the City of Jackson, AL Police Dept.

The University of Alabama, Tuscaloosa, AL
Criminal Justice
Majored in Criminal Justice with a double-minor of English and Sociology. Attended from 1978 to 1980 while employed by The University of Alabama Police Department. While employed with The University I designed and implemented a records keeping program for data entry of stolen articles and wanted persons.

ADDITIONAL SKILLS

Trained in the installation, operation and support of the following: Windows NT v4.0 Workstation/Server, Windows 2000 Workstation/Server, Windows 98, Windows 95, Windows XP Professional/ Personal Editions, Windows Server 2003, Windows ME, all versions of Microsoft DOS, Microsoft Office 97 through 2003, Microsoft FrontPage, Novell Netware 2.1 through 6.5. Hummingbird's PCDOCs and DM 5.0, Symantec's Norton AntiVirus 5.0 through 10.0, Symantec's Ghost 5.1 through 7.0, NetSoft's ViewNow, Microsoft Exchange, Microsoft SNA, Microsoft SMS, Microsoft Outlook (all versions), Lawson, Cyborg, Pecas, Novell Client Services, Internet Explorer (all versions), Symantec's PCAnyWhere (all versions), Frontrange Solutions' HEAT/Knowlix, Numara TrackIt, Sagebrush Athena, Faronics DeepFreeze, TrendMicro NeatSuite and OfficeScan, Novell GroupWise (all versions), Accelerated Reader, Star Reader, Star Math, Destiny, Quicktime, Realplayer, Adobe Acrobat, Adobe Premiere, Adobe Illustrator, Adobe PhotoShop, Macromedia DreamWeaver, Xara WebStyle, Xara Xtreme, Xara 3D, Jasc Paintshop Pro, TechSmith Camtasia, TechSmith SnagIt, and various utility and entertainment software.